Contact us

Did you know that you can find answers to most of your questions directly on the census website?

Before calling the Census Help Line, please refer to the frequently asked questions (FAQs) or ask 2-A, the census test chatbot located at the bottom right of the page, to save yourself some time. You can learn more about the 2-A's terms of use by visiting Chatbot terms of use.

General enquiries

  • For information on the accessibility, completion and submission of the online census test questionnaire, see Need help with your questionnaire?.
  • If you live in a dwelling of a commercial, institutional or communal nature, such as a long-term care home, a lodging or rooming house, a hotel or a military base, please visit the Collectives enumeration FAQ for more information.
  • To learn more about the jobs available for the 2024 Census Test and the hiring process, see 2024 Census Test jobs FAQ.
  • For information on how Statistics Canada ensures your security and privacy, see the Security and privacy FAQ.

If you haven't found the answer to your question, or require assistance to complete your census test questionnaire, please contact the Census Help Line. Agents are available every day from May 6 to June 28, with the exception of May 20.

  • Monday to Friday, from 8:00 a.m. to 8:00 p.m. (Eastern time)
  • Saturday and Sunday, from 8:30 a.m. to 4:30 p.m. (Eastern time).

Census of Population Test

Census of Population Test respondents can also request a paper questionnaire by calling 1-833-739-2024.

Census of Agriculture Test

You can also contact us by mail at the following address:

Statistics Canada
150 Tunney's Pasture Driveway
Ottawa, Ontario
K1A 0T6

Media relations

Media hotline: 613-951-INFO (613-951-4636)
8:30 a.m. to 5:00 p.m. Eastern time, Monday to Friday, excluding holidays.

Email: STATCAN.mediahotline-ligneinfomedias.STATCAN@statcan.gc.ca

An immediate response will be provided to media enquiries received on this line during business hours.

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